Effectiveness date: June 2025

General

The present website is owned and operated by Online Global Applications SL which is a private company with TAX ID number B67132241 and its registered office at AV. LITORAL, 12, 5ª Pl, 08005, Barcelona, Spain and contact email: info@handlevisa.com. (hereinafter, "we", "The/our Company").

The present Terms and Conditions establish the conditions of hiring our professional services (detailed in the "About our Services" section). They must be accepted by the User before confirming the payment of the costs of the services. Said acceptance will be an express and clear statement by the User that he/she/they have read, understood and agreed to be bound by these Terms and Conditions. The confirmation of payment automatically confers the User the status of Customer and its bonding with these Terms and Conditions (hereinafter, "you", "your", "the Customer").

The Company reserves the right to update these Terms and Conditions, in accordance with new legislative and/or jurisprudential requirements and/or business needs or interests, at any time and without prior notice to the User and/or Customer. The updated version of these Terms and Conditions will be effective immediately, at the same time it is published on this website.

These Terms and Conditions will always be available on this website so that the User and/or Customer can consult them at all times.

The service provision contract may be formalized, at your choice, in any of the languages in which the Terms and Conditions are available on this website, but the English wording will prevail in case of discrepancy between the different versions.

For any doubt or question related to these Terms and Conditions, you can contact us.

About our Services

This website is owned and operated by a private agency that is not affiliated, enforced, operated or owned by the Government.

We offer professional assistance services regarding obtaining different types of Electronic Travel Documents ("your order") for foreign nationals to visit the destination country, including but not limited to:

Electronic Travel Cards/Authorizations: a document approved and expedited by the Immigration Authorities of the country to which the holder is traveling, issued for a limited period of validity.

Travel Health Certificates: a health declaration which some destination countries require the traveler to compulsorily complete before entering the country to prevent the spread of disease.

Also, we may provide ancillary services when offered on the present website, including but not limited to:

Priority service/Urgent processing fee: by paying an additional fee, your order is prioritized over others.

Priority Government service: independently from our Priority service, and when offered by the corresponding Immigration Authorities, by paying a governmental fee, your order is prioritized over others by the Immigration Authorities.

Embassy registration: providing the Embassy with your contact details and those of your trip is an optional procedure but it is helpful for different purposes like helping the Embassy (i) to contact you in case of a family emergency, (ii) to send you information regarding safety conditions in your destination country, etc. This service is only for adults.

Insurance: it is a complementary service that ensures that, if your trip is canceled once your Electronic Travel Authorization application has been submitted before the Immigration Authorities, you can notify the Company and opt for a full refund for the total amount paid for the services hired except for the price of the insurance.

To obtain a refund all these conditions must be met:

Traveling is canceled because of canceling due to: (i) illness; (ii) force majeure; (iii) transport cancellation.

The Insurance refund request is made up to 120 days after receiving the payment confirmation email of hiring this Service.

The Insurance refund request is made through our contact form selecting the option of reasons for the refund request "I purchased an insurance and I'd like to claim a refund for a canceled trip". Requests made by other means may not be attended.

Other expenses such as traveling expenses (airplane tickets, hotels, transports, etc.) are excluded from the Insurance guarantee and under no circumstance the Company will pay any expenses of this type.

The Company reserves the right to offer this service only to certain countries according to its business interests.

Our professional processing assistance services (hereinafter, "the/our Services"), among others, consist in:

Provide information regarding the Electronic Travel Document of relevance to the user/customer.

Provide support to the user/customer in completing the Electronic Travel Document application form and submit it. Please note that the resolution time of an application is entirely at the hands of the Government of the destination country and, therefore, beyond our reasonable control.

Keep the user/customer updated regarding the application process, as well as to inform the result of the application (approval or rejection). In this sense, we will contact you if the Government has required more personal information and/or additional documentation to assess your application.

Provide the Electronic Travel Document via email.

Remarks:

Approval or denial of an Electronic Travel Document application is an exclusive competence of the Immigration Authorities of the destination country, in accordance with their security and/or immigration laws and regulations.

The information to manage your Travel Health Certificate and/or Embassy registration may be obtained from your Electronic Travel Document application form. However, it is also possible that additional information and/or documentation may be requested by email to correctly complete the formality you have selected.

We strongly recommend you to check the personal data and information in your Electronic Travel Document before travelling to the destination country. If you find out that you have made a mistake when completing your application form, please contact our Customer Service Department as soon as possible.

Hiring our Services

To hire our Services:

You must be an adult and have the legal capacity to enter into contracts, according to the applicable national laws and regulations of your birth and/or residence country; and/or

In case that the Electronic Travel Document application is for a minor, you must guarantee that you are a parent or legal guardian.

To hire our Services you must follow the steps below:

Step 1: Select the assistance services of your interest and provide truthful, correct, complete and updated personal data and private information. This is essential as the Electronic Travel Document must match with the current information and situation of the document's holder.

The ancillary services could be selected at some point before proceeding to the payment page.

Remarks:

Please be informed that you only are required to provide those personal data and information strictly necessary to obtain the Electronic Travel Document, in accordance with the requirements of the Immigration Authorities of the destination country.

In this regard, if you provide us with more information than the ones expressly required, you consent to the processing of them for the purpose/s for which you're sending it, following our Privacy Policy.

In the event that you provide us with third parties personal data and/or information to submit an Electronic Travel Document application on his/her behalf, whether it is an adult or a minor, you guarantee to us that (i) you have informed the data subject about the purposes of processing his/her personal data and (ii) you have the data subject's consent to communicate us his/her personal data, except if the data subject is a minor and you are his/her parent and/or legal guardian. For further information regarding how we do process personal data check our Privacy Policy.

Step 2: Accept the "Declaration of the applicant" statement. In this step, you will be allowed to review the personal data and private information provided before going to the payment and you must expressly accept the present Terms and Conditions. For further information, please see the "Technical means for correcting errors" section.

Step 3: Select your preferred payment method among those indicated on our website and/or payment page and enter your payment information.

Note that, in the present step you will have the option to select and contract our Insurance service by clicking on the corresponding checkbox.

By confirming the payment of the costs of:

(i) you corroborate your willingness to hire our private assistance services;

(ii) you acknowledge you have been informed and agree with the costs of the Electronic Travel Document of your interest and, when selected, the ancillary services.

Please see the "Costs" section, for further information on this regard.

Please bear in mind the provision of our assistance services will begin once the payment of the costs has been authorized and confirmed. You will receive an email confirming the services you have hired. At this point, the services provision contract is considered formalized and these Terms and Conditions enter into force and are binding on you and the Company. Please note that if you have hired our Insurance service, you will receive an additional email confirming the payment of such service.

Costs

The costs of the Electronic Travel Document of your interest and, when selected, the ancillary services will be shown on our website's payment page, so you can check it before entering your payment information.

A single charge will be made for the total costs. Said charge will include our private fee for the assistance services and, where applicable, the fees charged by the Immigration Authorities for the document.

Our private service fees may change from time to time due to business strategy, objectives, or needs. The new service fees will be effective immediately, at the same time it is published on this website, not being necessary prior notice to Users and/or Customers. However, the new service fee is not retroactive and it will not affect Customers who have already hired our services before the change.

Likewise, please note that the Immigration Authorities can also modify its fees at any time, being a circumstance beyond our reasonable control, including the Priority Government fees when applicable. You can consult their fees on the corresponding Immigration Authorities official website.

Please note that we are not responsible for any foreign exchange fees and/or surcharges imposed by your bank or card issuer and will not provide you with any compensation or refund for such circumstances.

Refund Policy

If you wish to request a refund, you will need to complete and submit our contact form, stating clearly the reason for the refund. If cancellation is possible and accepted, we will refund you all the charges made when you hired our Services.

For any further questions, please contact our 24/7 Customer Service Department at info@handlevisa.com.