HandleVisa Security and Privacy
How we protect your data
At HandleVisa, security and privacy are built into how we process visa and travel document applications. We use encrypted connections, secure payment providers, and controlled data handling to protect your information throughout the process.
www.handlevisa.com belongs to Online Global Applications SL, AV. LITORAL, 12, 5ª Pl, 08005, Barcelona, Spain. This Website is an independent company that aims to help individuals and companies complete the necessary travel document requests. We are not affiliated or endorsed to any Government, nor do we provide legal advice, but we bring travelers specialized support about the application process for a private fee.
What information does HandleVisa collect?
When you complete an application form on our website, the information we ask for depends on various factors, including:
- The type of travel document
- Your destination
- The requirements set by the relevant authority
*We only ask for information needed to provide the service, process your application, support you, or meet legal and administrative requirements.
Information needed for your application
Depending on the travel document you request, you may be asked to provide:
- Full name and date of birth
- Passport or identity document details
- Email address and contact information
- Travel dates and itineraries
- Other information requested by the issuing government
- Passport scans, photographs, or other supporting documents
These details allow us to prepare and check your application before submission. We never sell your personal information to third parties and only use it to complete your order.
Information collected when you use our website
Like most online services, HandleVisa may also collect technical information when you browse our site.
This can include your IP address, the pages you visit, and how long you spend on the website, using cookies and similar technologies. For more details about these technologies and how you can manage them, see our Cookie Policy.
What happens to your payment information?
Your payment details are only requested when you are ready to complete your order. You’ll see a full price breakdown at checkout for your total cost. Once payment is made, we’ll never contact you with additional charges.
Your payment is processed securely through our payment providers. HandleVisa doesn’t store your payment details on its own servers. As explained in our Privacy Policy, we don’t view or access your complete credit or debit card information.
We work with established payment processors, including:
Worldpay
Stripe
NMI
Nuvei
Your checkout connection is encrypted with SSL/TLS technology before payment information is transmitted.
Why does HandleVisa need my personal data?
We use your information to provide the service you order, including managing your application from submission through to completion.
Your data may be used to:
- Review the information included in your application
- Check that required documents have been provided
- Identify missing or inconsistent information for correction
- Submit the relevant details to the government authority
- Send application and status updates
- Respond to customer support requests
- Manage refunds or cancellations
Automated checks and human review
Security also means helping prevent inaccurate or suspicious information from moving through the application process unchecked.
Some fields in our application forms use automated validations, like checking if your email address is valid, or whether your passport number follows the expected format.
Our team also reviews your application as a whole for errors or inconsistencies before processing.
Who can access your information?
Your information is not available publicly, but some data needs to be shared with specific organizations for HandleVisa to provide the services we offer.
We strictly limit this to situations where your information is needed to:
- Process your application
- Handle payment
- Operate our systems
- Meet legal requirements
The relevant government authority (who issues your travel document) needs your application data to assess and decide your visa, ETA, or travel document request.
We may also share limited information with trusted payment processors, banks or card providers, technology partners, and fraud-prevention services where needed to operate HandleVisa securely.
We may also disclose information to administrative, judicial, or police authorities when required by law.
How HandleVisa keeps your data secure
We use technical and organizational safeguards designed to protect your information against unauthorized access, loss, misuse, or unlawful processing.
Security measures apply both to the application process and to checkout, so you can complete the entire HandleVisa process with peace of mind.
How long does HandleVisa keep your data?
There is no single retention period for every type of personal information, due to the variety of services and products we offer.
HandleVisa processes your data for as long as necessary to fulfill the reason it was collected. Some information may then need to be securely retained for a further period to meet legal obligations, manage potential claims, or meet other legitimate requirements.
FAQs
Does HandleVisa sell my data?
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No. HandleVisa never sells or leases our customers' personal information to third parties.
Some information still needs to be shared for legitimate purposes, like submitting your visa application to government authorities or allowing payment and technology providers to deliver their services.
Does HandleVisa store my full card details?
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No. Your payment details are processed securely and are not stored on HandleVisa servers. We don’t view or access your complete credit or debit card information.
Your payment data is transmitted securely to our payment providers for authorization, not to our internal team.